Academic Vocabulary

• objective

• anticipate

Graphic Organizer

Use a sequence chart like this one to show the 10 steps in serving a customer.

Serving Customers

^^ English Language Arts

NCTE 9 Develop an understanding of diversity in language use across cultures.

Serving Customers

First Step

Next Step

Next Step

Next Step

Next Step

Next Step

Next Step

Next Step

Next Step

Last Step

NCTM Number and Operations Compute fluently and make reasonable estimates.

i r Social Studies NCSSVB Culture

Analyze group and institutional influences on people, events, and elements of culture in both historical and contemporary settings.

NCTE National Council of Teachers of English NCTM National Council of Teachers of Mathematics

NSES National Science Education

Standards NCSS National Council for the Social Studies

Graphic Organizer Go to this book's Online Learning Center at glencoe.com for a printable graphic organizer.

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